Effective Date: 01/01/2025
Last Updated:10/03/2025

Welcome to EllyZaki.com! By accessing or using our website, you agree to comply with these Terms of Use. Please read them carefully before using our services.

1. General Information

Website Owner: Tammente bio SARL

Webmaster: Abdelatif ouadim
Business Type: Online store selling organic products and honey products
Contact: support@ellyzaki.com | WhatsApp: +212707141828
Website URL: www.ellyzaki.com

These Terms govern your use of EllyZaki.com and all related services, including product purchases and customer support.

2. Eligibility & Account Registration

To shop on EllyZaki.com, you must:

Be at least 18 years old or have parental consent.
Provide accurate and complete personal information.
Use the website legally and ethically.

Account Security: If you create an account, you are responsible for keeping your login details safe. We are not liable for any unauthorized access due to negligence.

3. Product Information & Pricing

Product Descriptions: We strive to provide accurate descriptions and images, but slight variations may occur.
Pricing Policy: Prices are listed in $ and may change without notice.
Order Confirmation: We reserve the right to cancel orders due to stock unavailability or technical errors.

Note: If a pricing error occurs, we will notify you before processing your order.

4. Orders, Payments & Shipping

Order Processing: Orders are processed within 3 business days.
Payment Methods: We accept [Visa, Mastercard, PayPal, etc.]. All transactions are secure.
Shipping: Customers pay for shipping costs. Delivery times vary by location.
Order Tracking: You will receive a tracking number via email/WhatsApp.

WhatsApp Orders: You can place an order via WhatsApp (+212707141828) for faster processing.

5. Return & Refund Policy

We accept returns under the following conditions:

Return Window: 15 days from the delivery date.
Condition: Items must be unused, sealed, and in original packaging.
Refunds: Processed after inspection; shipping fees are non-refundable.
Return Shipping: The customer pays for return shipping unless the item is defective.

To request a return, contact us at: support@ellyzaki.com.

6. User Conduct

By using EllyZaki.com, you agree NOT to:

Use the site for illegal or fraudulent activities.
Copy, modify, or distribute our content without permission.
Attempt to hack, spam, or disrupt website operations.

Violating these rules may result in account suspension or legal action.

7. Privacy & Data Protection

Your privacy is important to us. By using our services, you agree to our Privacy Policy, which explains:

How we collect and use your personal data.
Your rights regarding data protection.
Our cookie and tracking policies.

You can request data deletion by emailing us.

8. Intellectual Property Rights

All website content (logos, text, images, product descriptions) is owned by EllyZaki. You cannot copy or use our content without written permission.

Unauthorized use may lead to legal action.

9. Third-Party Links & Services

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

Use third-party services at your own risk.

10. Limitation of Liability

EllyZaki is not liable for:

Any indirect or incidental damages caused by product use.
Delays in shipping due to external factors (weather, customs, etc.).
Technical errors on the website beyond our control.

Always read product labels before use, especially for allergies or health conditions.

11. Changes to These Terms

We may update these Terms of Use at any time. Changes will be posted on this page, and continued use of the website means you accept the new terms.

12. Contact Information

Email: support@ellyzaki.com
WhatsApp: +212707141828
Website: www.ellyzaki.com

We appreciate your trust in EllyZaki’s organic products and honey!