Return & Refund Policy

Your Satisfaction is Our Priority!

At EllyZaki, we pride ourselves on offering high-quality organic products amlou and honey. If you’re not completely satisfied with your order, you can return it following the guidelines below.

1. Eligibility for Returns

We accept returns under the following conditions:

✅ The product is unused, unopened, and in its original packaging.
✅ The return request is made within 14 days of delivery.
✅ The product was delivered incorrectly or is defective.

!!!!! Non-returnable items: Due to hygiene and food safety reasons, we cannot accept returns for opened or used products unless they are defective.

2. How to Request a Return

1️⃣ Contact Us: Email support@ellyzaki.com or WhatsApp us at +212707141828 within 14 days of delivery.
2️⃣ Provide Details: Share your order number, product images, and reason for return.
3️⃣ Approval & Instructions: If eligible, we will provide return instructions.
4️⃣ Ship the Product: The customer is responsible for return shipping costs. Please use a reliable shipping service with tracking.

3. Refund Process

💰 Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
✅ Refunds will be issued via the original payment method.
✅ Return shipping costs are non-refundable, except in cases where the product was defective or incorrectly delivered.

4. Exchanges

Need a replacement? We offer exchanges for defective or incorrect products. Just reach out to us, and we’ll arrange it!

5. Order Cancellations

🚀 We process orders quickly! If you wish to cancel, contact us within 12 hours of purchase. If your order has already been shipped, you’ll need to follow the return process.

6. Customer Support

📩 Email: support@ellyzaki.com
📞 WhatsApp: +212707141828
🌍 Website: www.ellyzaki.com

We value your trust in organic, high-quality amlou and honey products and are committed to providing exceptional service!